This is the OFFICIAL job post
At the Totem Poles
Retail Associate Position
COVID Response (2024)
We see domestic and international travellers on a daily basis, so we require applicants to be FULLY vaccinated by the time they start working.
Why work with us?
Stanley Park is a beautiful and unique location to work in, especially in the Spring and Summer months.
Most of our customers are tourists, they are always easy going and eager to talk about their travel experiences.
The management team has over 20+ years worth of experience at the location; it’s a well-understood and operated business.
It’s a buzzing store during the summer, so it’s never boring! (don’t worry, there are slow times too!)
The owners are highly involved in daily tasks. The organization is small so we can make changes and improvements quickly.
Stanley Park is British Columbia’s largest urban park, attracting over 8 million visitors in a year.
At the Totem Poles is located next to the most visited collection of Totem Poles in Western Canada. We offer Canadian made and inspired gifts to locals as well as tourists from all over the world. We also have a small cafe offering specialty coffee, baked goods, and pre-packaged foods (no food prep).
We are looking for full time staff member who is friendly, energetic, dexterous, positive, self-motivated, self-aware, and have excellent interpersonal skills. Applicants should be able to solve problems on the fly, and excel in a fast and varied environment.
Some candidates mistakenly expect the position to be paperwork and computer related, which is not. Organizing inventory and restocking is an important part of the job while not interacting with customers.
Lastly, due to the nature of our business, applicants must be able and willing to work MANY if not ALL weekends.
once again, DO NOT APPLY if you are unable to work many weekends
Responsibilities
All staff members are responsible for various retail operations: restocking (30%), cashiering (30%), t-shirt folding, merchandising/inventory, visual presentation, customer service, pre-packaged food, coffee/beverage operation, and housekeeping. People who are good at organizing, sorting, observing changes, tends to be good at this position.
Shifts and Schedules
Expect an average of 35-40h/wk. Shifts times are always subject to change. We generally keep days off together and release three week’s worth of schedule ahead of time.
Qualifications
Valid working permit. Secondary education. Some retail or in-person customer service experience is required.
Fluency in English for this position is REQUIRED (IELTS 8+)
Second language in French, Spanish, or Portuguese is a bonus.
Hourly Wage and Perks
19.00/hour to start + tips after graduating from cafe
Health spending account (once qualifications are met)
Parking, hot/iced drinks
Store discount
How to Apply
Email: Send your resume and a very brief cover letter to contact@thetotempoles.com; use Jack or David as recipient. Please have any references ready upon request.
Important: Please mention somewhere in your response which agency, website or location that brought you to THIS job posting page.
In person: Just show up with your resume and we can go from there.
Given the large number of applicants we usually receive, we are only able to contact candidates that have passed our internal screening, usually between 1-3 days. Please do not call the store. Thank you.
How to Get Here
Public transit: Bus #19 takes you to the middle of the park. Walk another 10 minutes to the store.
Bicycle or walk: The most reliable way of getting to us.
Car: Parking pass would be offered for those who opt to drive while employed.